BORGLOCKS FAQ's

Our locks are available to be fit on all manner of doors. It doesn’t matter if it’s a timber, steel or even a UVPC door; we’ll have a specific keypad readily made for that purpose.

Not all locks are waterproof with some locks showcasing greater resistance to the elements. The Marine Grade range are a range of locks specifically designed for external fittings. These locks are E-plated in our specialized external coating which has been salt spray tested for a continuous 1000 hours.

We strive to fulfil orders within 1-2 business days. The cut-off for next day delivery is at 15:00 Monday to Friday.

The code change method varies from product to product. Some offer the ability to change the code on the door whilst some require the keypad to be removed first. All code change details for each model can be found on the code change instructions portion of our website: https://borglocks.co.uk/help-support/code-change-instructions/

 If the code has been forgotten, firstly don’t panic. If you can get the keypad off the door, the code can be determined by the position of the red tumblers /dials on the back. If you can’t get the keypad off the door, it’s advised you call and speak to one of our technicians for further support.

Each of our locks are supplied with a full set of instructions and drilling templates required for fitting. The majority can be fitted without too much assistance but if you aren’t feeling DIY savvy or confident, it is advised to seek help from a dedicated locksmith.

Locks do require regular maintenance for optimum usage. High traffic door sets or areas with a lot of exposure are recommended that they are sprayed with a silicone-based lubricant, like GT-85 or a PTFE spray, at least quarterly. Lower trafficked areas or internal setups should be sprayed every 6 months.

Debit /Credit cards are accepted with the exception of American Express. Alternatively, get in touch with us if you wish to pay via BACs.

We offer a full money back guarantee for all faulty items. To qualify, you must email us with the details of the fault within 7 days of the goods arriving and await our reply. We may then ask you to return your goods, which must be received by us within 30 days of the original receipt of the goods, complete with all original packaging and labels intact. As long as these conditions are met, we will happily offer a full refund. Prior to sending your item back, please email us to explain the fault and await our reply. We also recommend, for your own security, that you obtain proof of posting from the Post Office.

Unfortunately, we are unable to accept returns for any other reason than the item is faulty or is not described as on our site. This does not affect your statutory rights as a customer.

Delivery is free on the website to UK mainland. Scottish Highlands, UK offshore and other countries are subject to their own shipping costs.