Terms and Conditions

Returns

We offer a full money back guarantee for all faulty items. To qualify, you must email us with the details of the fault within 7 days of the goods arriving and await our reply. We may then ask you to return your goods, which must be received by us within 30 days of the original receipt of the goods, complete with all original packaging and labels intact. As long as these conditions are met, we will happily offer a full refund. Prior to sending your item back, please email us to explain the fault and await our reply. We also recommend, for your own security, that you obtain proof of posting from the Post Office.

Unfortunately, we are unable to accept returns for any other reason than the item is faulty or is not described as on our site. This does not affect your statutory rights as a customer.

If you’re unable to settle a dispute with us (Borg Locks), you can find more information and advice through the EU’s Online Dispute Resolution service. Please use sales@borglocks.com as our main contact email address when submitting.  

Cancellations

If a customer chooses to cancel their order once payment has been made, the following rules apply. You must notify us immediately. If the order has been dispatched, the customer may incur a 25% handling charge (to cover admin, banking, merchant charges, supplier charges etc). The remaining 75% will be credited back to the account that payment was made from.

Payment

We accept payment by Visa, MasterCard, Switch, Solo, and Delta. All credit/debit card details given to this site are secure and are processed by SagePay Europe Ltd. Any charges will appear on your credit/debit card statement as `Borglocks.com’.

Those wishing to pay via cheque have the option to print an order form and post us their order with payment via cheque. United Kingdom cheques are the only ones accept. Once payment has cleared, your order will be processed and your goods despatched. 

Prices

All prices quoted on our website are in pounds sterling and are non-inclusive of VAT. These do, however, include postage and packaging.

Customer Support and Service

If you wish to contact us for any reason, you can email us at customer@borglocks.com

Copyright

This site and its content is protected by International copyright law. You may not reproduce any part of his website without prior written confirmation from Borg Locks Ltd. Please contact copyright@borglocks.com for more information.

Website

The policy applies to the website: www.borglocks.com and served by Borg Locks (UK) Ltd. 9, Upminster Trading Park, Warley Street, Upminster Essex RM14 3PJ. And governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation) the DPA (Data Protection Act) (pre GDPR enforcement) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA, & PECR are adhered to. Additionally it will explain the use of cookies or software and the download of any documents, files or software made available to you if any interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies with the DPA (Data Protection Act 1998) and already complies with the GDPR (General Data Protection Regulation) which comes in to affect from May 2018. We will update this policy accordingly after the completion of the UK`s exit from the European Union.

Data is collected during any purchases. We collect this during all purchases and is freely given by the customer at time of purchase. This is purely used to be able to send products or merchandise to the correct area and provide a means of communication should there be an issue that requires a follow up between us and the user. This information is stored on a secure database with minimal access to it bar a few select administrators. At no point is information shared or sold with any third party.

As a user and consumer, you have a right to request any information we have on you and, should you so wish, request that we delete or correct anything we do have.  

Use of Cookies

The website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of saving of cookies on their computer/device.

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide these users with a tailored experience within the website.

Users are advised that if they wish to deny the use and savings of cookies experience they should take the necessary steps within their web browsers security settings to block all cookies from this website.

Website visitor tracking

The website tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. 

Download & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar.

Contact & Communication with us

Users / customers contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and kept securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact and where you have given your express permission, we may use your details to send you product / services information through a mailing system. This is done in accordance with the regulations named in `The Policy` above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and / or news we supply / publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in `The Policy` above. Subscribers can unsubscribe at any time through an automated on line service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive and if it may contain 3rd party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons /tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. 

Social Media Policy & Usage

We adopt a social media policy to ensure our business and staff conduct themselves accordingly. We will never ask for your user passwords or personal details on social media platforms.

Get in touch

If you have any questions or would simply like to discuss a new project, feel free to get in touch by clicking below. Alternatively, you can call us on 0800 44 88 377.

Our office address is: Unit 9 Upminster Trading Park, Warley Street, Upminster. RM14 3PJ

Borg Locks (UK) Ltd

Unit 9 Upminster Trading Park
Warley Street
Upminster
RM14 3PJ